Return & Refund Policy

If you wish to return a purchase simply because you have changed your mind, the “Satisfied or refunded” guarantee will not apply. In this case, simply exercise your right of withdrawal in accordance with the explanations provided in the General Conditions of Sale .

RETURNS OF UNCONSUMED PRODUCTS

You have the right to withdraw your order within 14 days of receipt of your order in full, in accordance with the regulations.

To exercise this right, you must inform us of your decision to withdraw within this period, by email or on our website kurku-ma.com, under the " Contact us " section. You can contact our customer service for free on 09 80 80 95 43 (free call from Monday to Sunday from 8 a.m. to 8 p.m.).

Returns must be made (return costs at your expense) as soon as possible and within 6 days maximum following communication of your decision to withdraw.

The item must not be opened, damaged, used and in its original packaging.

60 DAY MONEY BACK GUARANTEE

Concerned about the complete satisfaction of our Customers, and since we are fully convinced of the effectiveness of our products, we offer you our commercial guarantee "satisfied or refunded within 60 days".

This guarantee only applies to the mask. If you do not get any results, we will refund you the full amount of the mask jar.

What are the conditions for benefiting from our “Satisfied or Refunded” guarantee at Kurku-ma?

• Having made your purchase on our website kurku-ma.com
• That the mask you are returning has been used for its usual purpose and does not show signs of excessive use.

(Otherwise, Kurku-ma reserves the right to refuse the refund.)

• That the returned mask is in good physical condition, that is, not having undergone any mistreatment, voluntary or involuntary. Your behavior towards the product should not be subject to any debate.
• Ship the mask requesting a refund within a maximum of 6 days from the date of confirmation of return agreement.

(The carrier's stamp is proof and the return costs are your responsibility.)

Instructions & Prerequisites

→ How and where do I send my refund request?

• Send an email to contact@kurku-ma.com specifying the following:

1. Your full name, the email address used to place the order and the order number

2. A precise description of the reason for your dissatisfaction with the effectiveness of the Kurku-ma range (be careful, the skin needs some time to regenerate and be sensitive to the introduction of a new skincare routine or the use of new products, so the effectiveness may not be immediate)

3. Two time-stamped photographs attesting to the lack of effectiveness, one taken before your routine, the second less than 60 days after receiving your order.

Judith from customer service will take charge of your request and get back to you by email within a maximum of 2 working days.

In any case, if we have not been able to meet your expectations, our principle is to offer you a short telephone or email exchange, according to your preference, to better understand your situation and possibly understand the causes of your dissatisfaction.

Our concern is to never leave a customer dissatisfied.

 

ABOUT RETURNS

How to return a package to us?

Step 1: Check the return conditions. Before returning your package, be sure to check our return conditions. That your purchase is eligible for return and that your request is made within the specified time frame. Check our General Conditions of Sale and the store FAQ. If in doubt, do not hesitate to contact us directly.

Step 2: Prepare your package for return. Make sure the products you are returning are in their original condition, with all original accessories and packaging included. This will help us process your return faster.

Step 3: Once the return or warranty procedure is validated by customer service, we will send you specific instructions for returning your package. Follow these instructions carefully to ensure that your package reaches us in good condition.

Step 4: Wait for the confirmation of receipt. Once we have received your package, we will send you a confirmation of receipt by email. We will then begin processing your return and carrying out the necessary checks.

Step 5: Refund or exchange. After verifying that your return meets our conditions, we will proceed with the refund. We will credit the corresponding amount to the payment method used for your initial purchase.